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Central/Northern Arizona BBB Staff List Executive Team Matthew Fehling, President/CEO Helen Esquilin, Director of Finance & Administration Erin Harshfield, Director of Operations Koriann Morales, Director of BBB Accreditation Development Felicia Overton, Director of Marketing & Community Relations Jessica Robertson, BBB Foundation Director John Soltys, Director of Business Relations Noelle Manley, Administrative Assistant Yavapai County Branch Office Mary Hawkes, Director Spanish Language Contact Ayana Meraz, Hispanic Outreach Liaison Business Ethics, Customer Service & Dispute Resolution Earline Adams, CS Representative Gary Appelt, DR Consultant Patti Baca, Automotive Advertising Review Specialist Carrie Bowen, Advertising & Investigations Manager Leanne Chitwood, DR Consultant Carol Dockstader, DR Manager Helen Grayek, CS Representative Brittany Harris, Office Assistant Ashley Harwell, DR Consultant Eduardo Hernandez, Information Development Specialist Andrea Menier, DR/ADR Manager Brenda Oropeza, DR Consultant Nubia Rivera, Information Development Specialist Melody Unthank, Information Development Specialist Tammy Wade, DR Consultant BBB Accredited Business Resources Kathy Escalante, BBB Accredited Business Coordinator John Garcia, BBB Accreditation Analyst Christina Higdon, Communications Specialist Marc Manzi, BBB Accredited Business Representative Crystal Nolen, BBB Accreditation Analyst Katie Schaab, Marketing Executive David Stauffer, BBB Accreditation Analyst BBB Accreditation Sandra Arthur, Business Relations Representative Dave Autrey, Business Relations Representative Gina Benavides, Business Relations Representative Joni Capeloto, Business Relations Representative James Fesler, Business Relations Representative Rex Hart, Business Relations Representative Suzanne Hayes, Business Relations Representative Bob Williams, Business Relations Representative Robert Larsen, Business Relations Representative Ruth Ann Laurila, Business Relations Representative Sue Lollar, Business Relations Representative Karen Russell, Business Relations Assistant Nancy Sahr, Business Relations Representative Ken Schwarz, Business Relations Representative

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Serving Apache, Coconino, Gila, La Paz, Maricopa, Mohave, Navajo, Pinal, Yavapai & Yuma counties since 1938. OUR MISSION is to promote and foster the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence. © 2004 The Better Business Bureau of Central/Northern Arizona All rights reserved.