To be a member of the Better Business Bureau, Inc., an applicant must, at a minimum:

1. Have been actively engaged in current business in this market for a minimum of twelve (12) months. However, if the principals are known to the BBB, or if they have satisfactorily operated for the required time in another BBB service area, which can be verified, this condition may be waived at the discretion of the BBB.
2. Complete and sign a membership application and pay appropriate dues and fees as set by the Better Business Bureau Board of Directors.
3. Supply background information about the company, its principals and other information deemed essential to the Bureau's responsibility to provide inquirers with factual reports on the reliability of the business.
4. Fulfill all license and bond requirements of city, county, state and federal agencies and authorities; provide license numbers upon application for BBB membership; and provide periodic updates as requested by the Bureau.
5. Promptly respond to all complaints forwarded by the Bureau and make good faith efforts to resolve such complaints in accordance with generally accepted good business practices. MIP members must agree to binding arbitration under BBB Rules of Arbitration for all unresolved complaints; if the consumer also agrees, or pre-commit to a dispute settlement process through a provider other than the Bureau, which the Bureau determines substantially complies with BBB consumer dispute resolution criteria.
6. Comply in a timely manner with any decisions rendered through the Bureau arbitration programs.
7. Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
8. Cooperate with the Bureau's efforts to eliminate the underlying causes of patterns of customer complaints that the Bureau calls to the company's attention.
9. Cooperate with the Bureau's activities and efforts to promote voluntary self-regulation within the company's industry.
10. Adhere to established Better Business Bureau standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Reliability logo, and cooperate with the Bureau in matters relating thereto.
11. Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of the Better Business Bureau. Bureau staff must suspend a membership when an action is filed if the allegations suggest such a failure.
12. Refrain from using the name or logo of the Better Business Bureau for commercial, sales or advertising purposes in any manner not specifically authorized in writing by the Better Business Bureau.
13. Support the principles and purposes of the Better Business Bureau and not engage in any activity that reflects unfavorably on the Bureau and its members.