Complaint Instructions
Welcome to the Better Business Bureau's complaint system.
The following pages will ask you a series of questions
to help you file a complaint about a company, automobile
dealer, or charitable organization.
If you haven't already attempted to resolve your complaint
directly with the company, we suggest you bring your
concerns to the attention of the owner or manager. If
you are still not satisfied after contacting the company
we will be glad to try to assist you.
Please note that the BBB does not take either side in
a dispute. Instead, we work to facilitate communication
between the company and the consumer, to help both sides
come to a satisfactory resolution to the complaint.
In many cases, dispute resolution, including mediation
and arbitration, may be available to help resolve the
dispute.Once your compliant is processed by the Bureau,
it cannot be retracted.
*To append or view the status
of a complaint, you will need your complaint number (shown
on the confirmation email or in letter of receipt when
your complaint was originally filed) and the zip code
of the mailing address you supplied the BBB. If you do
not have the complaint number, or did not receive a confirmation
email, please call 602.264.1721, hit "zero"
to speak to a customer service representative.
Frequently Asked Questions
What happens when the complaint is filed?
Once you submit your complaint, it is be forwarded to
the appropriate Better Business Bureau based on the zip
code of the company involved. In some cases, the Bureau
may contact you for additional information about your
complaint. The BBB will then forward the complaint to
the company involved. Because most business firms care
about satisfying their customers, complaints generally
are resolved and the matter is closed. What
types of complaints does the Better Business Bureau
NOT handle?
The Better Business Bureau does not handle complaints
regarding:
- Employment practices
- Discrimination
- The prices charged for goods or services unless
they involve misrepresentation
The BBB will not process:
- Anonymous complaints. Complainants must provide
their names, addresses and phone numbers
- Cases already involved in litigation
What types of complaints does the BBB handle?
The Better Business Bureau handles complaints involving
marketplace activities including:
- misleading advertising - improper selling practices
- non-delivery of goods or services - misrepresentation
- un-honored guarantees or warranties - unsatisfactory
service
- credit/billing problems - contracts not fulfilled,
etc.
** Please note, complaints are handled by the Better
Business Bureau where the company is located.**
What if the company ignores my complaint?
Occasionally, the Better Business Bureau may be unable
to obtain any cooperation from the company. A pattern
of unanswered or unresolved complaints becomes a part
of the firm’s record and is reported to inquirers
who ask about the company. If the company is a BBB member,
a pattern of unanswered complaints may cause their membership
to be revoked, which also becomes a part of the firm’s
record.
In extreme cases, the BBB may refer its file on the
company to a law enforcement agency to determine if
further action is warranted.
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