What is BBBOnLine®?
BBBOnLine is the solution to consumer confidence and to
voluntary self-regulation of business in the electronic marketplace.
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How does it work?
Companies that meet high
BBBOnLine Standards will exhibit a BBBOnLine seal on
their web sites. Consumers are able to click on the BBBOnLine seal and
instantly get a BBBOnLine program reliability report. After reading the
report, the consumer returns to the business' web site.
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Why is BBBOnLine important?
BBBOnLine meets the need for consumers to "sort out" OnLine marketers
who meet high standards, make significant commitments to their customers, and
agree to resolve complaints quickly and fairly.
Visitors to your web site want assurance........
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Who is in charge of the program?
BBBOnLine, Inc. is a wholly-owned subsidiary of the Council of Better
Business Bureaus, the premier promoter of the highest ethical relationship
between business and their customers.
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Can companies copy the BBBOnLine seal?
While the actual BBBOnLine graphic can be copied, the "click to check"
mechanism confirms that the site is registered with BBBOnLine. That's
why it's important to always click on the BBBOnLine seal when you see
it. Several other security mechanisms are also in place to protect the program.
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How much does it cost?
There is a license fee for participation in BBBOnLine and displaying the
seal. Fees are based on the number of employees in the company.
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How will I know if the business is a participant?
Consumers will know immediately whether or not an OnLine business is a BBBOnLine
participant. Companies that do participate proudly display the BBBOnLine
seal on their web site. Consumers should always "click to check" to receive a
BBBOnLine profile on that particular company.
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